SHIPPING - POLICY a simple shipping policy for all orders placed on our website, with no exceptions.

Do you ship outside of India?

From this website, orders are delivered within India & to designated PIN CODES.

Will I have to pay shipping charges on every purchase?

Nominal shipping charges of ₹ 40 is levied upon all the products. We offer Free shipping for products above ₹ 299 or any other amount which is notified from time to time.. The shipping charges differ as per the products and the shipping distance. We also offer Cash-On-Delivery to many locations at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.

How soon after I place my order, are my products shipped?

Orders are shipped within 24 hours from confirmation of order. In rare cases, we may take a little longer to ship your order. In case of any delay we will keep you informed.

What is the transit time for all orders?

We ship Monday to Saturday, excluding public holidays. Transit time to locations depends on courier loads, local conditions and a variety of other factors, although we estimate a 2-4 day transit time in most cases. You will get updates on your order status from time to time. The delivery status can be checked using the live tracking link provided by us.

What is the standard delivery time?

Orders are usually delivered within 3-10 days, depending on the zone.

Which courier agency do you use for your deliveries?

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. Our current panel of couriers includes Blue Dart, Delhivery, Ecom Express, Shadowfax, SmartR, Ekart, Maruti Courier, Kart2Door, Xpressbees, Loadshare, Amazon SWA, & DTDC. We pick the most reliable (and not necessarily the least expensive) shipping partner to each location.

If I order multiple products in one purchase, will you ship them all together?

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders.

Can I return the package at the time of delivery if I’m not satisfied?

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and/or call us on 1800 572 3300  or send us an email at

Will I get an invoice with each order I place?

Invoice will be couriered with the product and/or emailed to the email address provided at the time of placing the order.

What do I do if I need to customize my delivery terms?

We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, and deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren't sure, we encourage you to call us before placing your order.



At, we're quite sure that you will love all our products as much as we do. However, if you are dissatisfied for any reason, we have a simple, "no fuss" return policy in place.

What are the conditions?

We only accept returns that are damaged along with photos or videos to justify the damage product / Expired / Wrong Item delivered and products that have not been used, and with the original packing materials within 48 hours of delivery, so that return transit is safe for our delivery partners. Return policy does not apply to free gifts and promotional merchandise. We reserve the right to not honour return requests that we determine to be fraudulent/malafide and the decision of Fleur Colonie in this regard will be final.
Lastly, this return policy is only valid for products purchased directly from

What should I do if I want to return a product?

In the rare instance that you are unhappy with a product, simply drop us an email at with your name, telephone number and a convenient time to call. Please note that the return request submitted for damaged products has to be backed with images and videos of the damaged products. One of our product advisors will call you to understand the issue better and provide you instructions on shipping the product back to us.

How & when will you refund the amount?

We will process your request within 7 working days after receiving your product at our facility subject to the terms mentioned under our Refund Policy. The amount will be refunded back to the source account or through bank transfer or original the payment method chosen by the customer or in the form of equivalent value store gift coupons that can be used on Please note that cash refunds will not be issued under any circumstances. Any orders canceled, will be issued a refund and the amount will reflect on your source account within 14 working days.

How do I send the product back to you?

You do not need to worry. Go to your account on and process the request for order return or call us at 1800 572 3300 or send us an email at We will provide you with easy instructions for safe packing and shipping.

* Prices, policies, and other information on this website are subject to change without notice.



We reserve the right to cancel your order at any time. You will be intimated regarding the cancellation through email and text messages. Any money debited will be returned back to the source account after cancellation within 14 days.

You can cancel the products ordered by making use of the cancellation option on our website. The order amount will be returned to you after the cancellation request has been approved from our end.